Service Clerk/Writer-Auburn

Department:  Service
Reports to:    Service Manager or Service Location Manager
Supervises:   None
 
Purpose:
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
 
Responsibilities:
 
  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager 
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
 
Experience, Education, Skills and Knowledge:
 
  • Basic knowledge of accounting practices
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • High School Diploma or equivalent experience


Submit an Application
 
Job Title: Service Clerk/Writer-Auburn
 
Location: Auburn
 
Department: Service
 
Reports To: Service Manager
 
Supervises:
 
Job Function:

 
Job Essential Duties:

 
Skills & Qualifications: