Parts Counter Sales Person-Auburn

 
 
Parts Sales Professional
 


Purpose:
Selling service parts, bulk fluids, attachments and accessories.  In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.
 
 


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Job Title: Parts Counter Sales Person-Auburn
 
Location: Auburn Location
 
Department: Parts
 
Reports To: Parts Manager
 
Supervises: None
 
Job Function:

 
 
Parts Sales Professional
 

Position Specifics:
Department:  Parts
Reports to:    Parts Manager or Parts Lead or Corporate Parts Manager
Supervises:   None
Purpose:
Selling service parts, bulk fluids, attachments and accessories.  In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.
 
Responsibilities:

 
  • Quickly establish rapport and relationship with customers
  • Provides quality customer experience through knowledge, use of systems, and process execution
  • Provides parts recommendations including alternatives that meet customers’ needs
  • Fulfills online orders in timely manner and places in will call area
  • Effective use of computer applications including Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System
  • Supplies Service Technicians with parts as required
  • Assists with preparing and maintaining professional showroom image and merchandise displays
  • Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Parts Sales Lead
  • Assists in keeping parts department clean and orderly
  • Assists in maintaining all departmental tools and equipment in good working order
  • Proactively seek and participate in available company‚Äźsponsored training, in an effort to develop and advance knowledge base and skill set
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
  • Ensure that company’s reputation and image in the community is consistent with company Core Values
  • Safely operate a forklift and other related equipment as needed

 
Job Essential Duties:

 
Skills & Qualifications:

Experience, Education, Skills and Knowledge:
 
 
  • High School diploma or equivalent experience
  • Ability to connect with customers, maintain professional image, establish rapport
  • Understands basic selling processes
  • Basic data entry/keyboarding skills and experience utilizing basic computer programs, for example Microsoft based products
  • Experience working both independently and in a team setting 
  • Physical ability to lift items weighing up to 75 lbs.
  • Highly developed interpersonal, organizational and communication skills 
  • Basic parts and machinery knowledge